Legal
Privacy Policy
Our promise
We collect as little as we can, we never sell or rent personal details, we never show ads, and each family can only see its own account.
What we collect
- From the parent or guardian: name, email address, a password (stored only in scrambled, hashed form, never as plain text), chosen plan, and the date you agreed to our terms.
- About each child: first name (a nickname is fine) and age group only, plus game progress such as levels played and stars earned.
- Payment details are handled by our payment provider [payment provider]. We do not store card numbers.
- Rewards and settings: stickers, medals, Pip's prizes, coloring pages and the daily play-time limit. In this preview they are saved only on your device.
- Reviews you choose to post: your first name and last initial, your child's age group, your star rating and your words.
- Messages you send us by email, used only to answer you.
What we do not collect
- No child email addresses, photos, location, or contact lists.
- No voice recordings. "Talk to answer" uses your browser's built-in speech recognition. We do not record or keep any audio. Depending on your browser, the browser maker may process the speech to turn it into text.
- No advertising trackers.
- No copies of your child's paintings or coloring pages. They stay on your device unless you save them yourself.
How we use it
- To run your account, open the levels in your plan, and show your child's progress.
- To send account messages such as receipts, renewal reminders, and important changes.
- To fix problems and improve the games.
Who we share it with
We do not share personal details with anyone except service providers who help us run FirstFoundationkids (such as hosting and payments), under contracts that require them to protect it, or when the law requires us to.
Children's privacy
FirstFoundationkids is made for children, so only a parent or guardian can create an account and give consent. Children never type in contact details. We follow children's privacy laws that apply to us, such as [COPPA in the US / GDPR in the EU and UK].
How long we keep it, and your choices
- We keep account details while your account is open. Delete your account in My account and we remove your details within [30] days, except records the law requires us to keep.
- You can ask to see, correct, or delete your family's details at any time at custmerservice@FirstFoundationkids.com.
Security
We use reasonable protections such as encrypted connections and hashed passwords. No system is perfectly secure, so please use a strong password.
Changes and contact
If we change this policy in an important way, we will tell you first. Contact: custmerservice@FirstFoundationkids.com, [postal address].